Pay for it

Services you can pay for

Please use the following links which will take you to our secure payments facility for each service.

Cards you can use

Visa
MasterCard
Maestro
Solo
Electron
Delta

Direct debit

Council tax and business rates: set-up your Direct Debit payment instruction or call 01202 634234 to sign-up over the phone.

You can also set up a direct debit for Housing rents and Sundry debtors - payment of invoices. Request Direct Debit form by e-mailing Financial Services.

Other ways to pay

Telephone: 24 hour automated service on 01202 672932. Pay with your Visa, Master, Maestro, Solo, Electron or Delta card.
Post: Cheques to be made payable to Borough of Poole. Send to Financial Services, Borough of Poole, Civic Centre, Poole BH15 2RU.
In person: at the Cash Office, Civic Centre, Poole. Office hours are Mon-Thurs: 8.30am-5.15pm and Friday: 8.30am-4.45pm

Ensuring your card details remain secure

For your greater security we now processes payments using CSC (Card Security Code) - 3 digit number normally printed on the signature panel on the reverse of the card. We are also linked with Verified by Visa and MasterCard SecureCode. If you have registered your details with Verified by Visa or MasterCard SecureCode, you will be prompted to enter your Password, in order to process your payment.

Please note, to ensure that your card details remain secure, you will only be able to make payments via this website if you have higher than Internet Explorer 5.5 or equivalent web browser installed on your PC.

New or recent web browsers support Secure Socket Layer (SSL) technology, which is an industry standard for internet payments. This means all of your personal and card details are protected using 128 bit encryption when your details are transmitted over the Internet. This makes it virtually impossible for anyone else to discover and use your details.

When you proceed to the next screen to begin your payment, please check your browser strength. When you do this, it should tell you that it is 'SSL Secured (128 bit)'. You can do this on Internet Explorer 5.5 and above by using your mouse to hover over a 'pad-lock' icon in the bottom right-hand corner of your PC screen.

If it is less than '128 bit', please return to this page and downloaded the appropriate updates for your browser to ensure your card details remain secure - this should take approximately three minutes to download.

If you have any queries about online payments, e-mail: payments@poole.gov.uk

Payment help and advice

If you have any queries about making payments using this website you can e-mail: payments@poole.gov.uk or phone 01202 634234