Vision Statement For Providing Benefits
With the use of modern technologies, and by developing our staff, we will deliver to the people of Poole a Benefit Service for the 21st Century showing, care, commitment, best practice and fairness.
Indicator NI 181: Time taken to process Housing / Council Tax Benefit new claims and changes fo circumstance
We make every effort to process claims and changes as quickly as possible. The average time taken in calendar days to process all new claims and changes of circumstance in Housing and Council Tax Benefit over the last financial year are given below.
|
2010 - 2011
|
NI181 (combined) days
|
New Claims
|
Changes of Circumstance
|
|
Poole
|
10
|
17
|
8
|
|
National Average
|
11
|
23
|
11
|
|
South west Unitary Authority Average
|
14
|
26
|
11
|
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