Footway Defects
This Council, as Highway Authority, has responsibility for the maintenance of the highway which includes the road (carriageway), the pavement (footway), verges and Rights of Way.
Highway inspections
Highway Inspectors carry out routine inspections of the highway network (every 1–12 months) and identify defects. The frequency of inspections is dependent on the importance and usage of the highway and the response time for remedying defects is dependent on the potential safety implication. Safety hazards will always be dealt with quickly (within 24 hours).
What is a footway defect
Footway defects may include:
- potholes
- flooding
- ice
- dangerous signing
- missing or damaged inspection covers
These may be caused by many things including normal wear and tear, particular problems (for example collapsed drainage pipes), vandalism or road traffic incidents.
In the case of vandalism or road traffic incidents, it is important, if possible, to report as much information, (e.g. vehicle registration number), so we can recover the full cost of repairs to the highway.
Reporting a footway defect
If you wish to report a defect on a footway please use the link on the right of this page.
It will help us if you can provide as much detail as possible such as:
- Street name and adjacent property number
- Type of defect and extent of damage
- If vandalism or road traffic collision, car registration details, Police Incident No. and date witnessed
- Your name and contact number.
The form is the best way to contact us. Alternatively you can call 08:00 - 18:00 Monday to Friday on 01202 265255.
In the case of an emergency out of office hours, please call 0800 506050.
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