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Poole Housing Partnership Repairs in Top Three

Poole Housing Partnership's repairs service has been ranked in the top three in an independent survey carried out by Housemark/Vision Management Service.

When surveyed, Poole tenants said that the repairs service offered by Poole Housing Partnership (PHP), is very good and of a consistently high quality.

Housemark/VMS contacted all tenants who had reported repairs to PHP over a 3 month period, and asked them to mark the service they had received from 0 (unacceptably poor) to 10 (excellent/couldn't be better).

They compared the Poole results with another 14 other housing organisations across the country, most of which are high flying ALMOs, like PHP.  Overall, Poole was ranked between 2nd and 3rd across the range of responses by tenants.

In particular, residents thought the ease in reporting repairs, and the helpfulness of staff was of a very high standard, marking it at 9 out of 10, where 10 is an excellent service that cannot be bettered.

Bill Shaw, Best Value & Performance Manager for PHP, said: "The excellent results of this survey indicate a marked year-on-year improvement in the quality of our services, from the time when the Council saw the poor repairs service as a key strategic concern for the Authority. 

"To ensure continuous improvement, we ask residents to give feedback on all of our services, including repairs.  So far this year, we have achieved a fantastic 97% tenant satisfaction with Poole Housing Partnership repairs."

Sarah Broadfoot, External Communications Officer, Poole Housing Partnership, Borough of Poole tel 01202 264436