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News

POOLE’S MARK OF EXCELLENCE

Poole Social Services has retained its Charter Mark, the Government’s award that recognises and encourages excellence in public service.

For the second time, Poole Social Services has proved to both the assessors and an independent Judging Panel that they provide an exceptionally high quality of service for Poole people. Social Services join the Borough of Poole’s Housing Services and Revenue and Benefits Services, who have already achieved the award.

Since the achievement of their first Charter Mark, awarded in 1997, Poole Social Services has introduced a number of new services to aid Poole people, including:
· Mobile Night Care Service: 24 hour home care for people needing help during the night.
· Home from Hospital Scheme: A free two week care service for people returning from hospital to their own home, to help them recover.
· Rapid Response Service: Short-term quality home care for vulnerable people, if their carers become ill.
· Dementia Service: A specialist home care service.
· Direct Payments: A flexible scheme giving people with disabilities greater control over arranging their own care.
· Key Fostering Scheme: Professional foster care to young people with complex needs.
· Extended services to support families: Working with the Borough of Poole’s Children and Families Services in partnership with The Children’s Society and Relate, giving support to families with teenagers.

The report’s assessors found "Poole Social Services a customer focused organisation that learns from its experience and has in place effective planning, monitoring and review mechanisms. It is staffed by an open, motivated and enthusiastic staff who show real commitment to delivering services in the most effective manner".

Fred Davies, Policy Director, said: "The Mark is an award that is not easily achieved and winning again is a real tribute to the way Social Services has modernised and innovated customer service. The award is a credit to all our staff who show real commitment to putting the customer first and delivering services in the most effective manner."

Sally-Ann Webb, Consumer Services Officer