Poole Lifeline Staff
At the Control Centre there is a team of Control Room staff who are on hand to answer your calls and queries, and to assess the situation and get assistance to you as quickly as possible, be it contacting Emergency Services, G.P. carers, relatives or key holders.
They work a shift rota to cover 24 hours a day, 365 days a year. When they answer you they will introduce themselves by name, say it's Poole Lifeline and ask how they can help you.
Please note that our performance target is that 95% of your calls will be answered within 30 seconds. We are currently achieving this 97 % of the time. 1.4.07
Staff are also available to respond to emergencies and to carry out routine visits throughout the year and they will identify themselves when you answer the door or they come to help in an emergency.
If you have any doubt at all of their identity please do not hesitate to call us by pressing your pendant or calling 0800 50 60 50 to check they are who say they are.
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