Poole Lifeline Mobile Service
If you want the Mobile service please arrange for a spare key(s) to your front door be ready. It has to be the front door for several reasons, not least it allows Lifeline staff get into your home as quickly as possible to give you assistance, should you call us, and liaise with the Emergency Services, doctors etc, if necessary . It also makes it safer for staff who will not have to negotiate dark alleys and slippery paths to get to the rear of your property.
Please note that the Mobile service cannot commence until a front door key is provided.
Please make sure these keys work!
If having received information from a third party like your family friends or carer agencies, staff feel that there is a genuine concern for your welfare. Officers will attend your address with your key in order to ascertain your wellbeing.
Your keys are kept within a secure location, locked in a cabinet and can only be identified by your unique identification number.
If you need to change your keys for any reason and would like them collected we require a minimum of 5 days notice. In the event of you being unable to give this notice a charge of £15 will be payable.
Please note our performance target response time to be with you in an emergency is for : - Lifeline = 30 minutes. Telecare Services Association national standard = 60 minutes For the year 2006 - 2007 our average was 21.54 minutes.
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