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Kerbside Recycling Collection - Service Commitments

Our Commitment

What is covered

Contact us for further details

What is not covered

How you can help us

Our Commitment

  • To provide an efficient and reliable recycling collection service to 63,000 properties

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What is covered

  • A fortnightly collection service
  • We will provide each household with a 240 litre blue bin
  • Properties unsuitable for a wheeled bin may be provided with clear sacks at the discretion of the Council
  • Where appropriate households with large families or with a medical condition may be provided with a larger bin

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  • Flats will be provided with communal bins appropriate to the size of the development 

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What is not covered

  • There will be a charge for the long term loan of wheeled bins delivered to new properties.
  • We are unable to accept any recycling not contained within your blue bin.
  • The kerbside recycling collection service does not cover the collection of bulky household items. Please see Nuffield Household Waste Recycling Centre and Neighbourhood Recycling Bring Sites for details of further items that can be recycled free of charge

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How you can help us

  • Only put pre-stipulated items in your blue bin or clear sacks as outlined on your bin lid and information pack.
  • Bins should be presented by 6.00 a.m. on your day of collection with the handle facing the road. Failure to meet this requirement may result in your recycling waste not being collected. If you think our crews have missed your bin: report a missed bin.

Bins should be placed either:

  • If your property fronts onto a road, adjacent to the pavement or in an easily available position in your garden not more than 1 metre from the pavement.
  • If your property does not front onto a road, adjacent to the pavement alongside the nearest road that is accessible to a refuse collection vehicle.
  • If you experience difficulties meeting these requirements please refer the Pull Out Collection Service for further details
  • If you would like to increase your recycling bin capacity please fill in a request for a bin swap.

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Contact us

Email
environment@poole.gov.uk

Telephone
01202 261700

Text Relay
18001 01202 261700

Address
Environmental and Consumer Protection
Unit 1
Newfields Business Park
2 Stinsford Road
Poole
BH17 0NF