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Household Waste Collection - Service Commitments

Our Commitment

What is covered

What is not covered

How you can help us

Our Commitment

  • To provide an efficient and reliable collection service for non recyclable waste to 63,000 properties

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What is covered

  • A weekly collection service
  • We will provide each household with a 140 litre black bin
  • Properties unsuitable for a wheeled bin may be provided with black sacks at the discretion of the Council
  • Where appropriate households with large families or with a medical condition may be provided with a larger bin. Contact us for further details.
  • Flats will be provided with communal bins appropriate to the size of the development

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What is not covered

  • There will be a charge for the long term loan of wheeled bins delivered to new properties.
  • We are unable to accept side waste which is not contained within your black bin.
  • For those residents on the sack collection scheme no more than 3 sacks should be presented for collection at any one time.
  • The household waste collection service does not cover the collection of bulky household items.

Please see Bulky Household Waste Collection Service for further details

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How you can help us

  • Bins should be presented by 6.00 a.m. on your day of collection with the handle facing the road. Failure to meet this requirement may result in your waste not being collected.

Bins should be placed either:

  • If your property fronts onto a road, adjacent to the pavement or in an easily available position in your garden not more than 1 metre from the pavement or;
  • If your property does not front onto a road, adjacent to the pavement alongside the nearest road that is accessible to a refuse collection vehicle.
  • If you experience difficulties meeting these requirements please refer the Assisted Collection Service for further details

Please ensure bin lids are closed and that the bin is not overweight i.e. no turf, bricks, soil or rubble

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Contact us

Email
environment@poole.gov.uk

Telephone
01202 261700

Text Relay
18001 01202 261700

Address
Environmental and Consumer Protection
Unit 1
Newfields Business Park
2 Stinsford Road
Poole
BH17 0NF