Customer Services
Excellent communication and customer service is vital to the success of any organisation - our Unit aims to enhance understanding of, and customer access to, the services provided by Borough of Poole, continually improving quality, consistency, effectiveness and corporate reputation.
We strive to make it easier for residents to do business with us and our new, improved website was specially designed for this purpose.
Customer Services specifically work to improve your experience of contacting us. Our Customer Services Centre opened in April 2006 as part of the Customers First project and currently supports seven front-line Service Units, handling over 200,000 calls & emails a year for over 200 key Council services.
The team also designs, develops and maintains the systems and processes needed to do this, and provides the Council's switchboard and Civic Centre Reception services.
Corporate Communications supports the Council in effectively delivering its key objectives and priorities and in protecting its reputation. This includes managing our key internal and external communication channels including;
- A-Z Guide
- Poole News
- Business Brief
- Staff intranet
- This website
- Our corporate identity
- Media relationships
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