Adult Learning - Comments, Compliments and Complaints
When we deliver your course we aim to get it right as best we can, but like to know:
When we get it right - Your comments and compliments help us to find out what works in the services we provide.
When we don't get it right - Your comments and complaints help us to change and improve our services.
Definition of a complaint
A complaint is considered to be any expression of dissatisfaction or concern about the standard or way a service is provided, or about the lack of action. If we fail to adequately respond to first comments that you make, a complaint would be justified.
Poole Adult Learning also has an Appeals Procedure. The Appeals Procedure is for appeals against assessment decisions that will contribute towards an externally accredited award. If your complaint is regarding an assessment decision, please refer to the Appeals Procedure.
Stage 1 - Making a complaint
If you are unhappy with the service you receive, the first step is to tell Poole Adult Learning by contacting the Complaints Officer. It is helpful if you can write it down but talking to us is fine. It is also okay to ask a friend or relative to speak on your behalf. You can do this in a number of ways:
- By phone: 01202 262300
- By letter: Address to the Complaints Officer at: Poole Adult Learning, Oakdale Centre, Wimborne Road, Poole BH15 3DL
- By email: comments.adultlearning@poole.gov.uk
- By fax: 01202 262312
Please ensure you direct your complaint to the Complaints Officer.
Poole Adult Learning follows the Borough of Poole's Corporate Complaints Procedure.
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